Wednesday, August 27, 2014

What Really Matters: Game Consoles and Input

I thought that this was a great post looking at the AppleTV for gaming, comparing it to consoles, and the idea of what really matters for gaming. Considering that the XBox still gets hours more game play than my iPhone or iPad, I found it's a great reminder about form and function. At the same time, if only the damned console had a touchscreen to make it easier to enter codes and passwords, cause that sucks on a console.

Differences Between China and India - the iPhone

I came across this post a few days ago and I was going to share a link, but things got busy. This morning I thought I should probably share the post else I would forget entirely. This is some interesting analysis of differences between China and India as a market.

Friday, August 22, 2014

Innovations in Horse Hockey - James Surowiecki Spins Uber Pricing

Unbelievable. Let me start by saying how shocked I am -- I've read James Surowiecki's The Wisdom of Crowds and I think it's awesome. It's on my recommended reading list. So imagine my surprise when I realized that this article that I just read on the MIT Technology Review site about Uber's surge pricing was, in fact, written by Surowiecki. Mind-blowing, and not in a good way.

The headline and subhead provide a pretty good synopsis of the theme here:
In Praise of Efficient Price Gouging
Uber’s most important innovation is the way it prices its services. But that innovation has not been unreservedly welcomed by customers. They’re wrong.
While he addresses the controversy around Uber's surge pricing including highlighting some of the public criticisms, Surowiecki eventually gets to characterizing this surge pricing model as similar to airlines, hotels, and happy hours -- all using variations on pricing to address demand at different hours. He then endorses the Uber position that their surge pricing helps put additional drivers on the road.
What this means is that in the case of Uber, surge pricing doesn’t just make rides more expensive (as is the case with airline tickets or hotel rooms at times of high demand). It also expands the number of people who are actually able to get a ride. Customers pay more, but they also get a ride that they otherwise would not have gotten. This is exactly how a market is supposed to work: higher demand induces more supply.
You know who else is a fan of Uber's surge pricing, "venture capitalist Bill Gurley, who’s an Uber board member." Surowiecki links to Gurley's blog post noting,
that when Uber first tested dynamic pricing in Boston in 2012, it was able to “increase on-the-road supply of drivers by 70 to 80 percent."
In Surowiecki's article and Gurley's blog post, much is made of this aspect of increasing supply as though multiplying the rate a customer pays mines black cars from empty space. It's as though price multipliers suddenly connect with the philanthropic aspects of humanity -- "my God, it's after 1:00am on a Saturday in Boston -- there are people who need rides in black town cars. Jeeves, bring the vehicle around. There is money to be made and riders to be saved." Or, "sure it's snowing and I'd rather be inside where it's warm, but there are desperate people out there willing to pay 8X the normal fare for a ride. I must help them."

The more nuanced reality is that there are only so many vehicles that are around in the first place. First and foremost, these drivers and cars that Uber is "putting on the road" with their surge pricing don't just appear from the clouds. We're talking about people who've signed up with Uber and met certain, rather specific vehicle requirements. Them "not being available" is not a question of not existing, instead it's a function of a free market where one side says, "you know, I have better things to do with my time than participating in the Uber system."

The way that the business is set up, drivers aren't Uber employees. This is a fundamental element of the problem. Uber can't make them stay on the clock, but it does "fix" the pricing. So instead they say, "suppose we change the system and give you license to gouge riders during these periods?" 

My favorite quote around this comes from the Gurley blog. In "Clarifying Certain Specifics Regarding Uber", Gurley says,
Uber is remarkably transparent about its dynamic rates. Ever since the company first encountered feedback about its pricing model, the company has gone out of its way to make sure that customers are aware of the policy and how it works.
The emphasis is mine. But that's one of the other elements that's missing from these surge pricing justifications. When Uber first rolled out surge pricing, they didn't even tell you it was in effect. Your first notice was when you received the bill. You can argue that those are the pains of a growing start-up, but I think it speaks to the company values.

Regulation. It's one of the words that the Libertarians and the followers of Ayn Rand hate. It's that thing that they're trying to disrupt, the thing that they claim is that's holding us all back. It's the rules and policies that govern the taxi industry and the limo industry. Somebody from Uber's PR team can probably tell you about all of the crazy rules that they impose...

But if you look around the world, there are places where you are warned about trusting the taxis. You're warned about getting ripped off, charged crazy amounts, driven on circuitous routes. Even here in the states, some cities offer flat rates from the airport to downtown so that you can feel comfortable about not getting ripped off as your welcome to the city. Taxis are part of our transportation infrastructure, and many aspects -- including the fare -- are part of the social contract that we set up with these companies in trade for letting them work that business.

While there isn't the existing software infrastructure to make the taxi experience equivalent to the Uber experience, there are certain things that you can count on with a metered taxi. When you get in, the metered rate will be the same, regardless of time of day or day of the week.

I Like Aspects of Uber, but...
Don't get me wrong. I've used Uber and I like aspects of their service. I think that, overall, the software interface for requesting a car, the detailed receipt, and the streamlined payment process are all excellent. Often, we'll choose an Uber ride because the vehicles are usually clean and and free of unusual or unpleasant smells. At the same time, many aspects of the way they do business offend me. And I refuse to use Uber when they run surge pricing.

Ethical existence is not as simple as supply and demand. As a society we frown on certain types of marketplace behavior like war profiteering or profiting on disaster. Surge pricing during floods and snow storms is an example of that same kind of bad behavior. But with their surge pricing, Uber's ethical lapse is more than just billing during disasters. The "multiplier" function that they use for surge pricing is particularly egregious. Not only does a multiplier make it more difficult to estimate what your final fare will be, it magnifies all of the negative aspects of the transaction.

There has already been a lot of digital ink spilled over Uber's surge pricing. What spurred me to write this post was not the overwhelming need to rehash those same points. Rather, it was Surowiecki's contention that, "Uber's most important innovation isn't a car service, it's a pricing algorithm". I call bullshit on that. There are of historical examples of dynamic and surge pricing. And profiteering. No, I don't see how this is innovative.

Innovative might be something like, an electronic pre-commitment to a tip amount as an incentive for a pick-up during "high-demand" periods. Innovative might be something like a capped price -- sort of a reference price -- with all rates discounted from that defined cap.

When I first read Surowiecki's article, my instinct was that this was an astroturf piece. That's why I was so disappointed when I realized who's name was on the byline. My biggest take-away from this is sort of a "please, say it isn't so..."

Thursday, August 21, 2014

Another Look At Twitter vs Facebook and Algorithms

Here's another story courtesy of the MediaREDEF newsletter. This link is from the Washington Post, again comparing feeds from Twitter and Facebook on Ferguson. What this does have is a great little bit of analysis about why you probably aren't being deluged with stories about Ferguson in your Facebook feed.
Content that causes dissension and tension can provide short-term rewards to Facebook in the form of heated debates, but content that creates accord and harmony is what keeps people coming back.
The article backs it up with some study data that suggests that when that guy you sort of new posts a bunch of anti-Obama political crap, not only do you regret adding him as a friend, it makes you uncomfortable -- and therefore less likely to log into Facebook.

Soulmates: Ideas You Fall In Love With

Recently, I found myself providing some assistance on a side project helping with food branding -- I love new projects. I always enjoy working through the challenges and variations on a new project, connecting with your creative processes in very different ways. It's like going for a bicycle ride in a new area instead of turning the pedals through your regular training loop.

As I was working through this project, one of the things that it reminded me of was this experience years ago at the How Design Conference. During this one session, the speaker presented this idea that he would present just one idea, because the right concept was just that -- the right concept. That there is one perfect concept that fit the problem and that everything else was just not as good.

Over the years, I've seen my share of good ideas and not so good ideas. And while the notion of the one perfect idea seems rather elegant, in reality, it seldom works. To start with, most clients are going to be unhappy with one idea. The want to believe in the idea of choice and of some participation in the process. What may seem like the perfect idea to you will probably seem like you didn't consider any other possibilities to them. If you had only one idea, maybe you aren't creative.

That being said, sometimes there are ideas that just seem SO perfect that you find yourself falling in love with them. Once you come across those, everything else -- all of the other ideas -- seem to suck in comparison. Of course, the reason that you may be so passionately connected to the idea is that it is your baby, your creation.

Let it go. As a creative pro, you always need to be able to detach from your ideas, to put them down and move onto the next. You work for a client, and sometimes the client selects the other idea (whether it's good or not). Artists can fixate on an idea - you have to keep moving forward.

Sure you feel heartbroken when the client didn't pick The One. It doesn't matter. Are you an under-appreciated creative genius? Of course you are. Now get back to work making that second rate idea shine.

Tuesday, August 19, 2014

Time for a Rebrand - the Silicon Valley 49ers?

So I was reading through this new piece in Time talking about how cool and high tech the new Levi stadium is -- it's quite interesting. Here's one thing that struck me:
It’s in the center of the tech universe, of course, so it’s only natural that 49ers management decided to devote a significant sum of money to building high-tech infrastructure.
Since the 49ers play here and obviously technology is going to be a theme in promotional activities, isn't it time that we rebrand the team the Silicon Valley 49ers?

Consider, San Francisco often wants to claim a Silicon Valley connection when businesses promote their technology -- like the city is part of Silicon Valley. And while people throughout the world want to visit San Francisco as tourists, cities and regions everywhere want to scoop up Silicon to be part of their regional brand -- Silicon Gulch, Silicon Beach, Silicon Triangle.

And just think of the possibilities. Charlie Chip, the Fry's mascot can hang with Sourdough Sam. Nano-sized beers sold for premium prices. The possibilities are endless.

But we wouldn't have to lose the San Francisco connection entirely. Much like other parts of the workforce here, the team can say that they live in San Francisco, but they just take the Google Bus to work here in the Valley...

Unfortunately, for their first pre-season games, it looks like the team decided to adopt that other classic high-tech cornerstone -- telecommuting.

Wouldn't this whole rebranding thing be SO perfect?

The Algorithmic Diet

The piece that I referenced in yesterday's post, the one on algorithmic content engines and news, had me imagining sort of a bizarre Twilight Zone version.

Imagine if everything we ate was tracked. logged, and then patterned. What would happen if an algorithm was able to control our diet, serving us food based on it's guess as to our preferences?

One variation might appeal totally to your preferences:
  • Hmmm. You really seem to like cookies a lot, perhaps I should serve them more frequently.
  • Oh look, you can't seem to stop eating bacon and you like it on everything. This seems like a good choice too. 
  • You eat french fries remorselessly, this is clearly a good choice. 
How long do you think it would be before vegetables disappeared entirely from your feed? 

Perhaps another variation might be the "healthy" version that only serves you healthy food. At least, this is what the "experts" from the "independent" organization promoting the implementation of this would tell you. "This is our chance to transform the world, to end health problems based on poor diet choices."

Meanwhile, the most likely result would be a sponsor-driven feed:
  • Why would you want water when you can enjoy our new, healthy zero calorie soda product?
  • Feel like a kid again with our sugar-frosted granola-blast cereal.
  • Don't waste your time making something unhealthy -- just microwave this complete Easy-bake retro meal designed by our new Semi-homemade Food Network star. It comes complete with a table-scape to make you feel like your meal is special.

Monday, August 18, 2014

Must Read Monday: Original Sin, MediaREDEF and Net Neutrality

Last week, I came across a post on Pando that linked me to Jason Hirshhorn's MediaREDEF newsletter. You should go to the site and sign up now. So far, daily emails with really really good content -- many must reads.

One of the links brought me to this story from the Atlantic -- Advertising as the Internet's Original Sin. It's a long piece, but is absolutely a Must Read article for any modern marketing pro. This is not a spoiler, but I love the whole breakdown of "Investor Story Time" and along with the breakdown of the real value of Facebook advertising. If you've ever sat across from someone telling you that one of their monetization paths may be to add advertising, the notion of being better than Facebook is pretty funny.

Another one on my reading list for today (and has been in my thoughts a bunch recently) is this post on algorithm driven content and Net Neutrality. Again, it's a reminder that there's a big difference between reality and the reality that we are served through most of the web.

Friday, August 15, 2014

Jeff Weiner and The Voice of a Public Company

So last night's Pando Monthly was another interesting experience, notable for both it's similarities and differences. Previously, I attended the Max Levchin event in part because I really wanted to see the guy I'd read about in Juice and Founders at Work and in part because I happened to be in the city that week for a conference. The audio that night made it a bit of a struggle to hear some of what was being said, but all in all, it was quite enjoyable.

The driver for last nights event was Linked In. Having burned through The Alliance book recently, I was curious whether Jeff Weiner would share any additional interesting insights on the culture at Linked In -- sort of a third party window into values and ideology.

The event was hosted at Rackspace in San Francisco. As with many of these events that take you into the offices of businesses in the city, it's always amusing to see the office itself. Near the bathrooms there was the bike rack room, filled with bikes hanging there. And in the hall on the way into the bike locker, they had a bike stand and a complete set of bike tools -- now this is an office I could work in.

The Pando Monthly experience is also a great chance to see the embodiment of the writers you often read. While you feel like you know Sarah and Paul from their published content, there's still sort of an eery celebrity vibe that it's hard to let go of when you're in this kind of event environment. And whenever I look at Sarah, I can't help wondering whether I might have seen her at the P&H -- or whether I was already here in the Bay Area while she was hanging there.

So Jeff Weiner made for an interesting Pando Monthly event. It's always a strange and amazing story, the path that brings us to where we are at this moment. And while Sarah is often able to bring the interview to unusual places with some unexpected topics and questions, it was also kind of funny watching as Jeff Weiner remained consistently professional. Even. The voice of a large public company. Everything he said, every response felt measured. Within the lines. On the record.

Not that that was a bad thing. It just makes for an interesting contrast to what we sometimes see in public figures -- or people from the start-up world aspiring to be big. Instead of inflammatory comments or some level of churned up drama, Jeff Weiner delivered in the thoughtful spokesperson role. He was personable enough that you felt like you were listening to him -- not a sanitized presenter version -- but still careful and precise. A benchmark representation of how to be the voice of a public company.

Thursday, August 14, 2014

Tuesday, August 12, 2014

Remembering Robin Williams

A marketing blog probably seems like a strange place to write about the passing of a celebrity, but Robin Williams was so much more than that. While you could punctuate his name with a variety of tags -- actor, comedian, artist -- Robin Williams transcended all of those descriptions. Robin Williams shaped our culture. He gave us direction. He was like the patron saint of creativity.

From his very first acting appearances, Robin Williams took freeform creative association to a new level. He always seemed to harness this insane chaos of ideas, to let it flow through him, then pull it together and give it direction and meaning in ways that entertained and enlightened us.

And through it all, he was Robin Williams; so iconic that we could identify him, even when he was just a voice performance, so ingrained that he could be a parody of himself in a candy commercial, and yet funny, even when the rhythm of the performance remained familiar.

He always surprised us. Over the course of his life, he showed us comedy, he showed us drama, he showed us heartfelt sentiment. He showed us serious and intellectual. He showed us responsible and professional even with a halo of silly. Perhaps the saddest part of his death and our collective loss is that, if there is one thing that Robin Williams always taught us over the course of his life, it's that he always had something more to show us.

Wednesday, August 6, 2014

Burying Foursquare in a Folder

I updated my iPhone today. As I was looking at the first page of apps, I noticed an unusual icon that didn't look familiar. I realized that it was the new Foursquare app icon, sort of a weird, red F that reminded me of Fandango -- what I thought it was when I first looked at it.

Needless to say, it's been a couple of weeks since I've actually opened the Foursquare app and seeing the new icon was a reminder -- this icon is not something that I use. While the old Foursqure icon used to serve as a memorial, a tribute to my former check-in life, the new icon held no sentimental attachment. It actually annoyed me with it's presence there. So I decided to move the app to one of the "shit I rarely use" folders.

There are probably others that I should bury in folders too, but I don't find looking at them to be quite as annoying -- that probably speaks to the level of sentiment about killing a feature that I used frequently versus simply not offering functionality that I use very often.

Friday, August 1, 2014

The Breakdown In Foursquare's New Engagement Model

Next up for the Foursquare app, moving gamification to tips in categories. Soon you'll be able to be recognized as an expert in a category based on the number of tips that you submit. The Pando post has the feature similar to Klout or LinkedIn. To me, it sounds a lot like a knock-off of Yelp's "Elite" reviewers.

As I see it, here's the real problem with this whole thing. Gamification on entering tips presumes a requisite user experience -- if I don't ever open the app, I'm probably not going to enter tips. And since there is no check-ins any more, I haven't had any reason to open the app.

The reducto absurdum of all location experience...