It's been a while sine my last post, but I've been buried in other activities with little time to write. I came across this blog post this morning, and it's a great read. Considering the number of times I find myself ranting about terrible customer service, it seems only fair to provide continued guidance as to what good customer service looks like.
The Beginner's Guide to Customer Support Language: How to Always Say the Right Thing isn't really a beginner's guide, it's more of a list of suggested approaches and tactical strategies supported with some really interesting data. It's definitely worth a read.