Tuesday, August 5, 2008

A Nice Post About The Psychology of Expectations

It's been an interesting experience traveling this week. If you're in the service industry, one thing that you might be asking yourself is, "what makes these people so grumpy?" As part of some other research that I was doing, I came across this great online article on the psychology of waiting lines. It's a lengthy article, but it has some great take-aways. It's definitely worth a read.

No comments: